FAQs

PLACING ORDER

Do I need to set up an account to place an order?

You can shop at JollyCostume.com without creating an account and check out as a guest. However, if you create an account with us at Account, you'll be able to enjoy the following benefits:

• Track your orders and review past purchases.
• Save your address and billing details so you can shop even quicker next time.
• Access your store credit to apply to your next purchase.    

What is the status of my order?

Once an order is placed, customer will receive a confirmation email with order summary, and a shipping notification email that includes the tracking information of your order after your order is shipped. If you are a registered user, simply log in to your account to check your order status. Guest users will receive the email notification.

Are your items true to size?

Yes, Our products are generally true to size. However, for the best possible fit, we recommend checking the size charts in detail located on each specific product page.

How to choose my size?

There is size information on each product page. Customers may compare the reference measurements with your own clothes to find the best choice.

"One size" does not mean it fits all body types. It means that only one size is available for this product.

Is the color of the item exactly the same as shown online?

We try our best to avoid this issue and to display the actual color of the item as possible as we can. However, the camera's perspective and the extent of lighting may cause a slight color difference. We thank you for your understanding.

Why did an item disappear from my shopping cart when I tried to check out?

Sometimes an item may go out of stock while you are shopping. and is then removed from your cart without notice before checkout. We apologize for any inconvenience.

Why did my order get canceled?

We do our best to keep the inventory up to date, but occasionally items sell out before we can update on website. This may result in either partial or your whole order being canceled. If all items of your order are unavailable, you will be notified about the cancelation in a timely manner. If part of your order is unavailable, the unavailable items will be canceled for refund and the remainder of your order will ship out normally.

Can I add or change or cancel my order after it has been placed?

Please contact us immediately, in most cases, we can make any necessary adjustments to your order. However, once your order has been processed and sent to the post office, we will be unable to make any change.

PAYMENT METHODS & VERIFICATIONS

What payment methods do you accept?

We accept Paypal payment and We accept PayPal and major debit or credit cards through PayPal, including Visa, MasterCard, Discover, and American Express. 

Shipping address is different from billing address

Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted via email. This may delay shipping time.

Why do I need to verify my payment of my order?

More detailed information may be requested for orders selected at random by our risk control center for further verification before processing the orders.

We carefully evaluate accounts to protect our customers from any unwanted billings. If we are not able to get in touch with you to complete your verification, your order will be subject to cancellation without further notice.

SHIPPING & TRACKING:

When will my order be shipped?

JollyCostume.com makes our every effort to ship the purchase as soon as possible. Orders placed are usually processed and shipped within 2~5 business days from the time the order is placed. Orders placed on weekend or national holidays will be processed the following business day and shipped within 2~5 days. Some complicated order or special occasions may require additional processing time.

Can I use P.O. boxes address?

Both Standard shipping and express shipping support ship to the P.O. boxes address. 

How do I track my order?

Once your order ships out from our warehouse. You will receive a shipping notification email that includes the tracking information of your order. All order packages are able to track the location and the exact arriving date.

Why my shipping information is not updated?

When your package is in transit, there is no further updated information until it has reached the next sort facility. It may take a couple of days to see any activity online.

Still haven't found the answer to your question?

Please contact our customer service team at service@jollycostume.com.  
We respond to all emails within 24 hours.