Terms of Service

Terms of Service – JollyCostume.com

Owner: Chester Chen
Company: Jolly Costume
Contact: service@jollycostume.com
 (responses within 24 hours)

Welcome to JollyCostume.com. By using this website, you agree to the following terms, conditions, and policies. Please read carefully before shopping.

1. Use of Site

  • You must be at least 18 years old or visiting under the supervision of a parent or guardian.
  • You are granted a limited, non-transferable license to browse and purchase items for personal use only.
  • You may not reproduce, distribute, modify, or commercially exploit any content without written consent.

2. Orders, Payment, and Shipping

  • Orders may be split into multiple packages depending on stock availability.
  • Payment is processed securely via PayPal or supported credit/debit cards.
  • Shipping: Responsibility passes to the logistics provider once the order is dispatched.
  • Shipping to P.O. boxes is supported for both standard shipping and express shipping
  • Order cancellation: Orders paid and processing may be modified before shipment. Once shipped, changes are not possible.
  • Non-quality returns: Customers pay shipping; items must be unused and in original condition.

3. Reviews and Submissions

  • Reviews, comments, or other submissions are user-generated and must be honest and non-infringing.
  • By submitting, you grant JollyCostume.com a royalty-free, worldwide license to use your content.
  • JollyCostume.com reserves the right to remove content that violates policies.

4. Intellectual Property

  • All costumes are inspired by popular characters and media but are not officially licensed, endorsed, or affiliated with any brand or show.
  • If you believe your IP rights are infringed, contact: support@jollycostume.com
     with full details as outlined in our IP policy.

5. Customer Conduct

  • We treat all customers politely and professionally.
  • Aggressive, abusive, or threatening behavior towards our team is not tolerated.
  • Complaints should follow our escalation process via Contact Us > Submit a Ticket > Warranty & R.M.A > Formal Complaint.

6. Limitation of Liability

  • JollyCostume.com provides products and services “as is.”
  • We are not responsible for delays caused by logistics providers, customs, or incorrect shipping information.
  • Liability for defective merchandise is limited to confirmed manufacturing defects, in accordance with our warranty policy.

7. Miscellaneous

  • Prices are in USD; currency conversions may vary.
  • Website content, graphics, and materials are owned by JollyCostume.com and protected by copyright.
  • These Terms may be updated; the current version is always posted on the website.

By using JollyCostume.com, you agree to these Terms of Service. For questions or concerns, contact us at service@jollycostume.com (response within 24 hours).